SolidWorks 24/7 Support

» Subscription Support Included at: http://www.solidworks.com/pages/services/subscription/index.html

» »Model library - The aim of the library is for us all to be able to share models, programs and the like with each other. We are hoping that this area will become a valuable resource of example models and in some cases an extension of the Feature Palette™ on your workstation. API - Features - Modeling - Techniques - Parts - Skins - Special - Interest - Templates

Knowledge Base - The Knowledge Base is a collection of FAQs and Technical Tips to help users find answers to commonly asked questions. FAQs are short questions and answers, whereas Technical Tips are longer documents that may include pictures, diagrams, and downloadable files. Customer Bulletins and Special Information

Download Software - The SolidWorks Subscription Support page will have the latest release of the two most recent major Service Packs available for download. In the above example, when SP 2.0 is released, SP 0.0 would be removed from the list of available Service Pack downloads. This allows you to choose between the latest version with the most recent fixes, and the prior version with the most customer exposure. Each Service Pack includes a Date Posted field. You can use this information to help you decide whether to download a Service Pack now or wait until it has been available and in-use for a longer period of time. You should also refer to the Maintenance Release Notes for each Service Pack to decide if you need to update based on the fixes that it contains.

Maintenance Release Notes - This document lists the problems and enhancements that have been addressed in the development code for the next Service Pack/version of SolidWorks. These problems and enhancements may have been reported in any previous major SolidWorks release or Service Pack. The SPR # is a tracking number which is issued to the individual who reported the issue to SolidWorks. As long as the fixes for the listed SPR #s pass quality assurance testing, they will be available in the specified Service Pack/version.

» SolidWorks Newsgroup:

http://groups.google.com/
an unmonitored bulletin board where users can post questions, tips & tricks, and other technical information to other SolidWorks users. You can access this via your news server through your ISP at "comp.cad.solidworks" or through the Google link above.

» Solidworks forum:

http://forum.solidworks.com/
Welcome to the SolidWorks discussion forum. This forum is intended to provide users of SolidWorks products and add-ins with a forum for discussion with other users.

» Solidworks Email Forum:

http://www.wideopenwest.com/~sw/sw/ "Working with solids"

This e-mail list is for users of SolidWorks Computer Aided Design (CAD) software. The list is to promote helping one another use the program more efficiently. Users helping users. Discussion should be for beginners and intermediate skilled users. Advanced topics such as the use of API programming, Visual Basic or C++ programming are discouraged.

Topics would include: how to's, general modeling of parts, short-cuts, mating of assemblies, design tables, lofting, sweeps, tables, drawings, E-drawings, translation of files from other CAD software to SolidWorks, macros, which hardware is best for SolidWorks, etc.

People can join the list simply by sending e-mail to the following address: SW-subscribe@topica.com Then follow the instructions via the confirmation e-mail that will be sent to you shortly.

» Graphics Adapter and Driver Version Testing -
http://www.solidworks.com/swdocs/support/html/videoissues/videotest.cfm

The quality and performance of graphics can depend on the choice of graphics adapter and driver version. To help you avoid known graphics adapter and driver version specific problems, SolidWorks has tested several commonly used graphics adapters and driver combinations.

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