3D Product Design & Analysis by EngATECH :: General Support Policies

General Support Policies

High-level technical support and training has always been a priority at Engatech. Industry-leading software products are the first step to a successful design and manufacturing solution but continued success is ensured through a complete training and technical support plan. The goal of Engatech is to continually enhance these services by:

Live call administration - all incoming technical support calls will be answered by a support administrator during normal business hours.
Problem resolution utilizing e-mail file transfer to resolve open issues

In today's business model, time can be your worst enemy. With technology rapidly changing, it can be difficult to keep up with this information autobahn. At Engatech, we specialize in keeping your engineers, programmers, and machinists working efficiently. By utilizing our support specialists, you can eliminate down time, searching through manuals, trial and error, and other time consuming problem solving techniques. Accessing our experience and knowledge base will enable you to quickly achieve maximum productivity.

» How Support is handled

All incoming calls are directed through a Technical Service operator who will transfer you to a support representative who can best handle your question(s). If a representative is not available, you will be called back in a timely manner. A call remains open until the customer and the support representative reach a solution to the question. Any open calls will be monitored to assure a resolution is found.

Engatech is a full service technology center--offering sales, technical support, and specialized training. Your initial purchase of products and services is just the beginning of a productive relationship for your company's engineering and manufacturing needs. Please keep in mind that Engatech is your first-line software support source. Our goal is to provide a resource to complement your technical staff and allow your company to focus on designing and manufacturing products. As always, your feedback is welcome and appreciated.