(PRWEB) July 5, 2006 -- API has recently introduced a new toll free Direct Customer Support Line. Now API customers needing support for the company’s products such as the Laser Tracker IIPLUS! , Tracker3, 5/6D Laser Measurement System, XD Laser, and I-Probe have direct access to a support technician and the entire customer service organization

The New Direct Customer Support Line was developed as a result of customer feedback. “For our customers who require an immediate response to production issues while using our equipment, we now provide direct troubleshooting response over the telephone during normal business hours.”, says Henry Whitter, API Customer Support Technician.

In addition to phone support, API offers customers email support where they can address their issues when they don’t have time during normal business hours.

“In an industry where it is increasingly difficult for customers to discern the differences between products, API is stepping up and providing a post sale differentiator for its customers. API is committed to World Class support and based on customer feedback thus far, we are attaining what they want.” Added Sean Kenney, Vice President of Sales and Marketing.

In addition to the Direct Customer Support Line, API has begun a number of other initiatives targeted at pro-active customer support which includes a support email sent directly to customers with technical information, product updates, and support updates. Users and those interested may signup on API’s website at www.apisensor.com.

About Automated Precision, Inc.
Automated Precision, an ISO 17025 accredited company, is a world leader of advanced metrology solutions for industry. Founded by Dr. Kam Lau in 1987, API has pioneered progressively higher standards of accuracy for coordinate measuring and machine tool operation. API products are installed and used by all of the world's leading automotive, aerospace, machine tool, and CMM manufacturers. API's experienced engineering team is unmatched in its ability to create advanced innovative products, which meet the needs of rapid evolving industrial technologies.

For more information, contact API:

API
15000 Johns Hopkins Drive
Rockville, MD 20850

Support: 888-759-7732